Certified Pre-Owned: Qualifications, Warranty and Additional Benefits
Upon purchasing a Certified Pre-Owned (CPO) Mercedes-Benz, you acquire significantly more than an exceptional vehicle. You obtain a model that has undergone comprehensive examination and inspection, subsequently supported by industry-leading warranty coverage and additional important privileges.
Mercedes-Benz of Plano makes it easy to find all Certified Pre-Owned Mercedes-Benz models in our Pre-Owned inventory. Simply click on the PRE-OWNED heading at the top of any page on our site, and on the drop-down, select CERTIFIED PRE-OWNED VEHICLES.
Qualifications
Prior to purchase, every Pre-owned Mercedes-Benz must meet stringent requirements and pass many inspections to be designated as a Certified Pre-Owned Mercedes-Benz. Basic eligibility requirements include:
- Be less than 6 years old
- Has fewer than 75,000 miles
- Shows no identifiable structural damage
- Has a clean issue-free history based on a CARFAX® Vehicle History Report
- Documented to be consistently maintained according to Mercedes-Benz’s scheduled service guidelines
- Pass a comprehensive 165-point inspection performed by qualified Mercedes-Benz technicians. Areas of this inspection include:
-
- Exterior
- Detailed inspection of the vehicle structure
- Quality of the glass in windows, mirrors, and any other glass components
- Exterior cosmetic examination for dings, dents, and scuff marks beyond what can be expected for its age and mileage
- Mercedes-Benz approved tires
- 50%+ life on brake pads and rotors
- Engine Components
- Level and quality of engine oil, transmission fluid, coolant, rear axle, and any other relevant fluids
- Condition of all filters, plugs, engine mounts, and engine belts
- Electrical Systems
- All fuses
- Exterior and interior vehicle lighting
- Power adjustments, heating, and any other seat functions
- Climate control system
- Safety technologies
- All functional aspects of the audio and infotainment system
- Test everything in the vehicle that is operated by electric current, such as shades, power trunk/tailgate
- Chassis, Body, & Undercarriage
- Overall body structure
- Suspension integrity
- Brake pad life
- Closely examine steering, suspension, and drivetrain components for excessive wear.
- Road Test
- Each vehicle is given a thorough road test to examine performance dynamics, instrument accuracy, vibration, noise, climate control, wiper effectiveness, and much more
- After the road test, each vehicle is inspected for visible leaks; fluid levels are re-checked
- Exterior
Warranty
Certified Pre-Owned Mercedes-Benz satisfaction extends well beyond the purchase with a comprehensive warranty.
- What Is the Comprehensive CPO Limited Warranty?
Mercedes-Benz backs its inspection by offering industry-leading CPO Limited Warranty coverage with unlimited mileage restrictions. - Models under four years old will be covered by any remaining portion of the Mercedes-Benz four-year/50,000-mile (whichever comes first) New Vehicle Limited Warranty.
- After that, the Mercedes-Benz Certified Pre-Owned (MBCPO) Limited Warranty offers extensive vehicle coverage for an additional 12 months, now inclusive of unlimited mileage. For MBCPO vehicles that are no longer protected by the New Vehicle Warranty, the MBCPO Limited Warranty becomes effective at the point of delivery.
- Coverage encompasses the engine and powertrain, steering, suspension, brakes (excluding disc and pad wear), electrical system, climate control system, and other components.
- Warranty repairs are conducted by over 300 authorized Mercedes-Benz dealer service departments nationwide, ensuring:
- Certified Mercedes-Benz Technicians
- Specially-designed Mercedes-Benz diagnostic processes and tools
- Genuine Mercedes-Benz parts are to be used for any replacement or enhancement requirements.
- 7-day Exchange Policy
You have a full week or 500 miles to determine if your CPO Mercedes meets your expectations, whereupon you can exchange it for another model. - What Is the Available CPO Extended Limited Warranty?
To sustain unparalleled peace of mind after the conclusion of the CPO Limited Warranty, the Mercedes-Benz Certified Pre-Owned (CPO) Extended Limited Warranty program provides extended coverage for durations of either one or two years, both with unlimited mileage.
Additional Benefits
- 24/7 Roadside Assistance:
A single phone call brings help if you need a jump-start, tire change, run out of fuel, or a tow to the nearest Mercedes-Benz dealer if the issue cannot be fixed on location. - Trip Interruption Reimbursement
Should you experience a breakdown more than 100 miles from your residence, there is no cause for concern. Mercedes-Benz will reimburse your travel expenses, up to a maximum of $300 per day for a duration of three days.
Frequently Asked Questions About CPO Vehicle Warranties
Q: Does the CPO Limited warranty cost money?
A: No. The base Mercedes-Benz Certified Pre-Owned (CPO) Limited Warranty is included when you buy a Mercedes-Benz CPO vehicle and applies after the New Vehicle Limited Warranty expires. After the CPO Limited Warranty, the optional CPO Extended Limited Warranty is available for purchase.
Q: Is mileage limited during the Certified Pre-Owned Mercedes-Benz Limited Warranty and Extended Limited Warranty?
A: No. We’re proud to offer our standard 1-year Limited Warranty as well as our available 1- and 2-year Extended Limited Warranty coverage with unlimited mileage. *
* Please talk to Mercedes-Benz of Plano for full details, limitations, and a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and optional Extended Limited Warranty.
Q: When does each warranty period apply?
A: Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage (1- or 2-years, unlimited) initiates immediately upon the conclusion of the New Vehicle Limited Warranty (4-years, 50,000-miles) and the subsequent Certified Pre-Owned Limited Warranty (12-months, unlimited) coverage, without any overlap in duration among the three warranties.
Q: Where can I take the vehicle for warranty service?
A: The CPO Limited and CPO Extended Limited Warranties are valid at any of the more than 300 authorized Mercedes-Benz Dealers across the country. Plus, warranty repairs will be performed using Genuine Mercedes-Benz Parts.
Q: Is there a deductible or additional fee when making a claim?
A: Absolutely not. Unlike numerous other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranty contracts will never require you to incur any supplementary charges for services, parts, or labor that are covered under the warranty.
Q: Can the warranty be transferred if I sell the vehicle?
A: If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the CPO Limited Warranty or CPO Extended Limited Warranty coverage.
Q: What if I have other warranty questions?
A: Your Mercedes-Benz Representative is trained to answer any questions about Pre-Owned Mercedes-Benz vehicles. As a Mercedes-Benz customer, you are never more than a free phone call away from the Customer Assistance Center (1-800-FOR-MERCEDES), where a representative is ready to assist.