Customer Testimonials

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DealerRater Oct 4, 2022

Professional, courteous, and straight forward! Every step of the purchase and delivery was handled flawlessly.

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DealerRater Oct 2, 2022

Great service professionals, no hrs sell. Explain all the costs and options and even discounted the final invoice.

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DealerRater Sep 30, 2022

This was the 8th Mercedes we’ve bought from MB Plano and like all the other cars this was fantastic from beginning to end. Brandon always goes way above and beyond to make every detail is addressed and handled perfectly.

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DealerRater Sep 30, 2022

Family owned! Bought a pre-owned Mercedes Benz. Everyone went above and beyond to make me feel like family! Made my sales experience exceptional! Made a customer very happy! Thank You Mercedes Benz of Plano!

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DealerRater Sep 21, 2022

The dealership did a great job. We will buy from this company again. The pricing and professionalism is excellent

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DealerRater Sep 21, 2022

The service was great. I was able to get the 2022 c300 that I wanted

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DealerRater Sep 19, 2022

Service department at Mercedes is excellent! I highly recommend them! They kept me informed all along the way and returned my car freshly washed!

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DealerRater Sep 18, 2022

My salesman Axel was amazing, he met all my needs when looking for my dream car! He was patient and knew everything about each car to make my decision that much easier! Thank you Axel and Mercedes Benz. I’ll continue to shop here in the future!

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DealerRater Sep 17, 2022

Excellent in service. Knowledgeable, timely and helpful with car services. Trusted with customer. Best in class.

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DealerRater Sep 17, 2022

Excellent customer service!! Always a great experience!! They take great care of their customers! Love the staff!

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DealerRater Sep 17, 2022

Eric and the service tech went above and beyond to troubleshoot and fix my car. They believed there was an issue even when it was hard to detect and ended up averting a much worse problem that could have happened. Your loaner program needs improvement. You don't have capacity to handle short notice work such as I needed. My problem could not have waited the 2-3 weeks for getting a loaner and it was very inconvenient for me to be without a loaner for a few days. That is an issue that would cause me to consider other options ...

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DealerRater Sep 17, 2022

Excellent car dealership and staff Very special group Clean and David LaCroix does everything we except and more He is very professional

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DealerRater Sep 17, 2022

Great service department. Friendly staff and relatively quick service times. They always make sure to help keep your vehicle running to its optimal condition. Alykhan is always my service advisor and he’s always very friendly, informative and prompt while my car is in the shop.

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DealerRater Sep 17, 2022

Aly Lalani is super efficient and very knowledgeable! He’s the best service advisor and always takes great care of my car.

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DealerRater Sep 17, 2022

Timely repairs. Thorough evaluation. Very knowledgeable service advisor. Check in process slow. Check out was timely. Overall very satisfied.

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DealerRater Sep 17, 2022

I am very happy with my car and the service I get at Mercedes of Plano. I appreciate their attention to detail and the level of expertise they offer.

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DealerRater Sep 16, 2022

Service is extremely professional, courteous, and efficient. They leave me with a feeling of genuine care as a customer.

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DealerRater Sep 16, 2022

I’ve been using MB of Plano for over 15 years. First-rate quality and service.

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DealerRater Sep 16, 2022

Excellent service as always. Great waiting area. Jacoby was attentive and helpful. Always enjoy visiting the showroom and seeing new cars.

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DealerRater Sep 16, 2022

My service advisor provided an excellent service. He did make me feel like a valued customer. Thanks for taking good care of my vehicle.

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DealerRater Sep 16, 2022

I’m very happy with their service They are very professional and efficient I went there with out appointment still Eli Garcia help me resolve my problem Thank you

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DealerRater Sep 16, 2022

Very professional. Courteous. Eli Garcia was professional and communicated exactly was needed to be done!

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DealerRater Sep 16, 2022

Very pleasant atmosphere. Service agent very nice. In general a good experience. No bad comments to share.

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DealerRater Sep 15, 2022

Best customer service I’ve experienced in my years of owning a car. Everything was top notch from the facilities, to the customer service, to the transportation program and how fast my car was done. I was even charged less than the original quote. Would highly, highly recommend

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DealerRater Sep 15, 2022

Mike Leduc and the service team did a fantastic job. I had the A service on our Sprinter Van. They also replaced the battery at the last minute. Thanks guys!

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DealerRater Sep 15, 2022

Once again Mercedes Benz Of Plano does not disappoint. They have taken care of several of my cars and I never leave feeling like a number. Their automated systems make it so easy to communicate yet the added value of having a dedicated service advisor enhances the experience. I am a customer for life. Thank you Jorge and MBPlano.

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DealerRater Sep 14, 2022

Timely, no issues, great communication and reliable service. Everything worked as expected!! Will come back for sure!!

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DealerRater Sep 14, 2022

Great service, good courtesy drop off provided. 20k service was done in two hours. Patrick was good to fill out user service logs

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DealerRater Sep 14, 2022

Fast service. They were willing to have my car brought in for an inspection when other dealerships were giving no options at all.

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DealerRater Sep 14, 2022

Patrick my services mgr, was awesome and everything was completed as scheduled. The you for your professional service.

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DealerRater Sep 14, 2022

Great all around experience!👍❤️ Will be buying here again for sure. Tired of others dealers trying to scam us!

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DealerRater Sep 14, 2022

John the service manager was very courteous I got the problem fixed. I liked the alto ride to home and also the ride from home to the service center to pick up my car

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DealerRater Sep 13, 2022

Enjoyable buying experience. No buying pressure and great folks like Sabrina and Ricky made the car buying experience seamless

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DealerRater Sep 13, 2022

I came to this dealership after getting terrible/NO service from the McKinney Mercedes dealership. What a refreshing difference the Plano location is!

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DealerRater Sep 13, 2022

Jay Henderson and team are excellent! Great customer service. Answered all of my questions and went up and beyond.

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DealerRater Sep 13, 2022

The requested service was completed by end of day and Alto ride service worked well.

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DealerRater Sep 13, 2022

I have always received great service from this dealership! Everyone that I have ever dealt with have been courteous and pleasant to work with! I will continue to do business with them! Their lobby is always clean and inviting, as is the service drive through! My service manager that I had today was Jacobi! He was very pleasant, and kept me aware of what was being done to my car, and how long it would take, as well as expected cost! The only disappointment I had was that my key fob could not be repaired, and that a new one ...

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DealerRater Sep 13, 2022

Always helpful and professional. Not sure way I need to use 15 words .I like the people.

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DealerRater Sep 12, 2022

Excellent service and attention to details is superior. Also, The sales team is first class

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DealerRater Sep 12, 2022

Eric Alejandrez My service advisor is very helpful and makes sure everything is taken care of as soon as I drive into the Service Center. Very fortunate to have him as my advisor

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DealerRater Sep 11, 2022

The service staff was very professional and courteous and kept me informed. Some parts were back ordered and therefore my car was in the shop longer than expected.

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DealerRater Sep 11, 2022

This dealership was outstanding!! Had my GL450 at a shop in Rowlett for over two weeks and I got frustrated and had it towed to Mercedes of Plano on a tues and had it ready on thurs and for $1500 LESS!!!

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DealerRater Sep 11, 2022

Mercedes-Benz of Plano is my go to dealership for all of my vehicles whether it’s a purchase, lease or service. Darren is my go to Sales Advisor and Jacobi is now my go to Service Advisor. Both of them have very warm, attentive and pleasant personalities. Darren I have worked with since 2019 and Jacobi just today since my original Service Advisor is no longer around. Jacobi did not miss a beat and I will be sure to schedule with him for all of my vehicles service needs going forward. The dealership is always immaculate and they way they have ...

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DealerRater Sep 10, 2022

Service was awesome service manager was great. They were fast and pleasant. I would recommend them to anyone that has a Mercedes.

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DealerRater Sep 10, 2022

Although my daughters car is our older 2010 c300 she was treated with respect The vehicle was serviced well and checked No unnecessary upsells were attempted Very cool

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DealerRater Sep 9, 2022

They were courteous, time effective with my vehicle, and had great communication while I was waiting.

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DealerRater Sep 9, 2022

I have few comments about the dealership but Ben is absolutely stellar…why we bought 8 cars from him!

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DealerRater Sep 9, 2022

Service performed while I waited in a very comfortable environment Vehicle delivered as promised on time

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DealerRater Sep 9, 2022

I can only speak about Ben Son my salesman he is absolutely wonderful and a pleasure to work with.

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DealerRater Sep 9, 2022

Friendly staff and good knowledge on cars and features. Patiently explained. The process was quick.

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DealerRater Sep 8, 2022

It is a clean, professional, straightforward and accurate service. The location is very convenient to access.

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DealerRater Sep 8, 2022

Great job by all staff from the people that greet you to the person that handles the loaners and the service advisor

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DealerRater Sep 8, 2022

Very curteous service. Happy for it. Will recommend to friends and family. Will choose this placr

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DealerRater Sep 8, 2022

Mercedes-Benz of Plano service team consistently go the extra mile to provide an exceptional customer service experience each and every time I visit. Great job team!! I highly recommend Mercedes-Benz of Plano!!

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DealerRater Sep 7, 2022

Very professional doing good job keep it up taking good care of customers really like it

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DealerRater Sep 7, 2022

Lawrence King was so helpful and patient during the process of me finding a vehicle that best fit my need, he is so knowledgeable and always had an answer to my questions and doubts. The entire experience was great from the greeting at the front desk with Macy, during the signing with Tristan and Alexia going over the features on the car. They were all very helpful, I will definitely recommend MB of Plano to family and friends.

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DealerRater Sep 7, 2022

Service was very quick and was done ahead of time quoted. The waiting area had good coffe and snakes which made it easier to wait.

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DealerRater Sep 7, 2022

Excellent dealership! Bought two vehicles and sold three! Honest and fair! I highly recommend the Plano dealership as they do their best to provide the best quality service and expectations for the buyer! My experience was outstanding and I plan to continue to do business with them for years to come!

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DealerRater Sep 7, 2022

The management team is wonderful so willing to help. Everyone was so courteous and kind

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DealerRater Sep 7, 2022

To long of a wait at the drive through. Also if been told it takes 2 to 3 weeks for an appointment to service my sprinter.

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DealerRater Sep 6, 2022

Taylor Wilson(salesperson) and Tristan in finance helped me out and made the process every smooth and easy! 10/10 service at Mercedes of Plano!

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DealerRater Sep 6, 2022

We were under promised and over delivered with our repair. They got it in before my actual appointment and returned quickly.

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DealerRater Sep 5, 2022

I had an amazing experience with my advisor Manny. He answered all my questions and kept me updated on the status of my car along the way. He provide superb service.

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DealerRater Sep 5, 2022

The service was good , I didn’t understand why it took so long but I guess you really were that busy

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DealerRater Sep 4, 2022

The dealership is clean everyone is respectful and helpful. always treated with kindness. They also make sure that their customers are satisfied

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DealerRater Sep 4, 2022

I have utmost confidence that my car is appropriately taken care of at this dealership.

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DealerRater Sep 4, 2022

I just wanted to write a note to say that the experience I had today was hands down the best experience I’ve had purchasing a large ticket item EVER. Cars, boats, houses, etc. the best Ewing could ever deceiver.

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DealerRater Sep 4, 2022

Eli is great to work with, always on top of his game! Not a first service visit with him and all I can say is - Great experience every time, my Mercedes leaves shop in great shape every time! Thank you!!

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DealerRater Sep 4, 2022

Professional courteous kind great people I appreciate the service received from the team Thank you…. I would Definitely recommend Mercedes Plano team!🙏🏾

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DealerRater Sep 3, 2022

I received excellent service at this dealership, and look forward to our next service experience. I would recommend my service representative, Aly, to everyone!

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DealerRater Sep 2, 2022

Very professional and thorough detailed friendly overall a very pleasant experience would recommend friends your dealership

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DealerRater Sep 2, 2022

7 times in a row they have exceeded all expectations. That’s why we don’t think about going somewhere else. We even have family members coming from 180 miles to get their Mercedes from them.

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DealerRater Sep 2, 2022

I would rate this dealership top of the scale from the professional appearance of the employees to the expert advice and knowledge they delivered thruout my visit, especially Eli!!

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DealerRater Sep 2, 2022

Wonderful service from start to finish. Thank you very much! I will always take my car here for service.

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DealerRater Sep 2, 2022

Great experience at the Plano location. They always helpful and everyone is nice to work with at the dealership.

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DealerRater Sep 2, 2022

This the best Mercedes service center in town and Aly is their best service advisor. highly recommned to have your car serviced at this dealership.

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DealerRater Sep 1, 2022

Jay Henderson is a rockstar and the whole service department is very accommodating! They provide me with a shuttle every time and their communication and technology to keep you updated along the way is top notch.

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DealerRater Sep 1, 2022

Todd was great. The experience buying with him was much better than I anticipated and better than I have received at other dealerships. No pressure just facts and information.

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DealerRater Sep 1, 2022

This dealership has the most friendly staff. But they could use a better snack bar though. Overall great experience and I’m in love with my new car!

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DealerRater Sep 1, 2022

It had been a long time since I went thru the process of purchasing a vehicle. David was great about explaining the process, setting the expectations and helping me find my perfect car. The financing piece was also a breeze. Overall I had a great expetience.

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DealerRater Sep 1, 2022

Mercedes Benz of Plano is the best. They take care of you when you need them the most. They go above and beyond to take care of you fixing whatever issues you may have with your car and making sure you always have a way to get around by either providing a loaner or a taxi service.

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DealerRater Aug 31, 2022

Clean waiting area, quick service, very nice service people, nice car wash,thank you very much

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DealerRater Aug 31, 2022

This was my first time to get our Mercedes serviced. John Berry did a great job taking care of our needs. Bob was able to reserve me a loaner & schedule my appointment. I now know you have to call early to get a loaner car. I like the fact that everything is sent via text, including your invoice, what needs to be serviced, recommended services, and you also have the ability to pay online prior to picking up the vehicle.

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DealerRater Aug 31, 2022

The labor cost is too much for an hour on each part. I spent over 1000 on labor when parts was less than $500...

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DealerRater Aug 30, 2022

This dealership did a good job more than my siblings, if am permitted to say this

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DealerRater Aug 30, 2022

Darren Shin was awesome! Darren was very professional and went above and beyond for his clients. Darren also demonstrated his vast knowledge and expertise of the product and services. Darren Shin is a true brand ambassador for Mercedes-Benz!

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DealerRater Aug 30, 2022

Steven Rand was very helpful in getting my vehicle in before leaving on travel. Service advisor wasn’t knowledgeable on issue, but problem was promptly addressed with new vehicle.

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DealerRater Aug 30, 2022

Marc Henley took very good care of my service. He is knowledgeable and answers all of my questions. He is excellent, and an asset to Mercedes Benz Plano. He is the best.

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DealerRater Aug 30, 2022

Excellent service and communication from Manny Rodriguez. Car repairs were very professional and car was detailed afterwards.

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DealerRater Aug 30, 2022

Very professional helpful and Ali Lalani a great person who help me in everything I need and all employees are friendly and welcoming too.

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DealerRater Aug 29, 2022

Mercedes Benz of Plano services my car quickly and efficiently with quality and hospitality. Thank you.

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DealerRater Aug 28, 2022

My visit this time was remarkable. I was able to learn things about my car. John Berry took great care with me and took the time to answer my questions. I had told him that if this visit went anything like the last visit when I was there, I was not coming back. But he restored my faith in Mercedes-Benz again. Not like last time where the people were mean and not helpful and did not want to talk with you. You need more people like John Berry.

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DealerRater Aug 28, 2022

Aly always goes above and beyond when I need service done on my car, even works on his days off and I wouldn’t let anyone else work on my car but Trey! I highly recommend this dealership!!

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DealerRater Aug 27, 2022

Excellent Service! Very accommodating. I bought this car for my daughter and she loves her new car.

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DealerRater Aug 27, 2022

The service was excellent but the pricing was still kind of high. No loan car was offered if so, I was told there wasn’t one available. It’s so frustrating coz I had no car to go for my errands during those days the car was in the dealer shop. It took for several days four days. That’s a lot of days without my vehicle. I was so frustrated.

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DealerRater Aug 27, 2022

It was very pleasant experience, I will be looking forward to visit again and again

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Cars May 8, 2021

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently ...

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Cars Jun 19, 2020

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience ...

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Cars Feb 13, 2019

Brandon helped out my wife and I and he was an excellent person to deal with. We could not come to terms on the Lexus LS 460 but the experience was great. We just were not in the financial position to purchase a car that needed $2,400 in structural repairs right out of the lot.

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Cars Feb 10, 2018

Friendly low pressure staff. They had multiple vehicles to see and deive that I was interested in. Ross Iver was very knowledgeable about the vehicles which was a refreshing surprise. Beautiful facility as well. I will be returning soon.


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