Customer Testimonials
To say we are disappointed with Mercedes Benz of Plano is an understatement. We previously purchased a CLA 250 from this dealership in 2023 and returned because of the stellar customer service we received the first time. Unfortunately, this will be the last vehicle we ever purchase from them.
We went in to look at a Certified Pre-Owned vehicle and ended up falling in love with a certified pre-owned 2026 GLC 300. We signed a letter of intent, agreed on a price, and placed a good-faith deposit the next day while financing was finalized. We collectively agreed delivery of the vehicle would be one ... Read More DealerRater - Nov 9, 2026
We had an exceptional experience with Mercedes-Benz of Plano while purchasing our new GLE450. We negotiated the deal with Ryan from out of state. He worked with us to get us the exact trim and features we wanted. There were no surprises when we arrived after a three hour drive. The deal we negotiated remotely was the deal upon arrival. Nick in finance was great with the paperwork. Finally, Tyler stayed late to run us through the new tech in the vehicle. So much better than our prior car purchasing experiences. Despite the new car cost it was painless!
My husband and I had a great experience with Daniel. He was very knowledgeable about the various models we were interested in and was so patient with us. He made sure to follow up as the car was being readied for us to take delivery. I would highly recommend Daniel if you are looking to purchase a new car. We will definitely be returning customers!
I had an excellent experience working with Mitch and Daniel at Park Place Mercedes-Benz Plano. They truly set themselves apart from the typical sales approach.
Daniel took the time to understand exactly what I was looking for and focused on finding the right vehicle for me—not just cycling through options on a screen. That level of attention made the entire process feel personalized and intentional.
Mitch complemented the experience by providing a detailed breakdown of financing options and helping structure everything around my monthly budget. His transparency and guidance made the decision-making process smooth and stress-free.
Overall, I’m ... Read More DealerRater - May 2, 2026
We were looking at a used vehicle and we were lucky enough to find Jake Myers. He was patient, understanding & caring as we navigated the new world of electric vehicles. He not only helped us get a good price for our car, but he went above & beyond for us. He communicated with us quickly through the process and made sure the car was delivered to us in perfect condition. I have never had a good experience purchasing a vehicle until now. Thank you Jake & Mercedes Benz of Plano!
Jake helped make the car buying process smooth and simple. He is very responsive and patiently answered all of my questions.
An outstanding experience working with Taylor Wilson on the purchase of my new GLC. He is knowledgeable, professional, efficient and personable. I will definitely purchase any future vehicles from Taylor and MB of Plano.
Over the last year, I have been working to find my boss a new car. That’s right, I find great joy in the car buying process. We almost decided on a beautiful, certified preowned, Maybach; but this time, really wanted something that was going to stand out. I stumbled upon this prestigious car and immediately knew my boss would enjoy it. When he gave me the “green light,” Jake and his team hit the ground running. Jake was amazing, offering such a personable, concierge style buying experience even from a distance. They created a deal for us that we ... Read More DealerRater - Sep 13, 2025
I am writing to express my extreme dissatisfaction with the service I received at your dealership on 08/29/2025. My experience was, without a doubt, the worst I have ever had when attempting to purchase a vehicle, and I will not be recommending your establishment to anyone.
I traveled all the way from San Antonio to your dealership specifically to purchase a certified pre-owned vehicle, after speaking with a member of your sales team. During our conversation, I was given specific information about the vehicle's warranty, which was a crucial factor in my decision to place a deposit and reserve the ... Read More DealerRater - Sep 3, 2025
I recently bought a GLC 300 for my daughter and was honestly expecting the usual dealership hassle—lots of back and forth, pressure, and stress that can take the joy out of buying a new car. But working with Jake was the complete opposite. He made the process incredibly smooth, honest, and straightforward. No games, no pressure—just genuine, professional service. He truly made the experience enjoyable. Highly recommend asking for Jake!
Had plenty of color options and cars to chose from. I had the pleasure of working with Jake. Hes very knowledgeable. Didn't pressure us into buying. (WE DID) Great experience all around
Jake was awesome! He made the experience stress free and fun. No pushy sales tactics. Very knowledgeable about the vehicle and all it had to offer. Really enjoyed working with Jake, and hope to see him again the next time we’re in the market for a new car.
Jake did an excellent job! He will take great care of you on your next Mercedes Benz purchase!
I’ve had the pleasure of working with Jake Myers for several years now and highly recommend him for your Mercedes-Benz needs! He’s just outstanding and I’m extremely excited about my recent purchase of a new 2025 GLE53 Coupe…kudos to him & all of the excellent folks at Mercedes-Benz of Plano!!!
My wife and I had a very pleasant experience at Mercedes of Plano because we were treated with respect by our sales consultant Stephen Gleason. He listened to our needs and was happy to show us what we were interested in. He did this knowing that we had not even decided that the Mercedes was the car for us. He was genuine and I believe he would treat everyone with the same level of service. Stephen was ultra knowledgeable about the product and easily answered all of our questions with no hesitation. I will say my wife ultimately choose another ... Read More DealerRater - Jul 29, 2025
Subject: Feedback Regarding Promised Car Wash Service
Dear Mb Plano,
I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has performed well, and your service staff has been courteous and professional.
However, I’m writing to express my disappointment regarding the complimentary car wash that was promised at the time of purchase. I was told I could receive free car washes, but when I brought my vehicle in, I was informed that it’s only complimentary with a service appointment. Furthermore, I was told I could visit a Lexus service center owned ... Read More DealerRater - Jul 13, 2025
Jake was outstanding! Would for sure return and become a Benz family! Will be buying GLC 300 and will recommend to friends and family.
Stellar service and purchase transaction at Plano Mercedes. Andre Smith our sales consultant & Joel Habermehl Sales Manager were incredible to work with. We purchased a SLK-350 from a dealership in North Carolina (Apex Motorsports) that was absolutely a horrid experience. We expressed our concerns with Andre and he assured me there would be zero back-end add on's or additional costs. Our dream car we purchased was a 2021 GLA 45 AMG. Oh my what an incredible cross fit paddle shifting supreme rocket. My wife is in love with her car.
After receipt of the AMG from the transporter Andre arranged, ... Read More DealerRater - Jul 7, 2025
Jake was wonderful at not making us feel like we were getting a hard sale. He was very knowledgeable of the vehicles and walked us through the steps. We would buy from him again!
I recently had the pleasure of working with Jake while shopping for my new car, and I couldn’t be happier with the experience. From the moment I walked into the dealership, Jake made me feel welcomed, listened to, and respected. He wasn’t pushy or overbearing like some salespeople can be, he was patient, knowledgeable, and genuinely focused on helping me find the right car for my needs and budget.
Ben is friendly and knowledgeable sales rep. He made the car-buying process smooth and enjoyable.
Before I visited this dealership, I did research and found them to be highly recommended. When I met Benjamin Song, I realized why the Plano dealership had excellent customer reviews. My entire overall experience was professional, pleasant and far exceeded my expectations.
Darren and Emerie are awesome. You should buy the car from them
Everyone was so friendly and helpful!
Emerie is an amazing sales advisor! Understanding, empathetic, not pushy, hardworking and easy to get along with. Joel was an excellent manager as well. Highly recommend this dealership!
I had an excellent experience at this dealership. Initially, I came in just to compare three different car brands and wasn’t planning to make an immediate purchase. I thought I would need at least a week to evaluate all the cars I had test-driven. However, Serge, my salesperson, completely changed my perspective. His honesty, patience, and friendly approach made the decision easy for me. He was knowledgeable and never pressured me, allowing me to make a choice I felt confident about.
What sealed the deal even further was the manager’s final touch—he stepped in at the last ... Read More Google - Mar 30, 2025
I appreciate the team at the dealership in the service department were diligent At taking care of all of my needs as a customer.
Mercedes Benz of Plano is awesome! We are long time customers! Highly recommend them!
The BEST car buying experience! Lawrence and team made sure that I was completely satisfied with my car purchase; the detail, financing and customer service were top notch. I recommend buying your next car from Lawrence at MB of Plano. I drove away happy and excited about my new car.
Tony is the best service advisor! He always has a smile on his face & explains everything to me! 5 stars for Tony!!
Friendly and professional staff.
Great service by An-Tony. We would be back
Truly, the best experience when getting your car serviced my service advisor Luis Ramirez is absolutely outstanding his attention to detail always leaves me walking away, feeling confident that my car will be serviced to the best of the knowledge of the professionals at hand. Luis just provides so much insight and knowledge on the service and the Mercedes-Benz cars overall.
The positive experience started with Taylor. His low pressure approach put us at ease right away. His product knowledge gave us the confidence we wanted to make our purchase. Tristan the Finance Manager was a Rock Star too. Macy walked my wife through understanding all of the electronic customization and various controls of her new car. We could not have asked for a better Team to work with! Great job MB of Plano! We will be back soon for another purchase!
Everything about my service appt went perfectly! Very happy
Great customer service!
I just purchased my first car yesterday all thanks to Mercedes Benz of Plano, my experience was amazing. They have always been friendly and professional. I recommend Connie, very lucky to have had her as my sales person, it was a pleasure working with her! She’s very charismatic and had great energy. This dealership has competitive pricing, couldn’t say no to the deal. Now I am driving a beautiful car. Thank you🤩
Very pleased with the service I received Patrick was great and very professional even communicating with me after he had left for the day
Great dealership to work with. Thanks!
Purchasing my vehicle was a seamless and enjoyable experience, marked by exceptional customer service and a knowledgeable sales team who guided me through every step with patience and professionalism.
Loved that I didn’t even have to leave my home. So easy and convenient!
Rating changed to 1 after poor experience with vehicle and service.
I purchased a low mileage certified pre-owned 2022 E-Class couple of weeks ago, expecting a high-quality vehicle. However, after driving it for a few days, I noticed jerking and vibrations when braking. When I brought it in, I was told the rotors were warped—surprising for a car supposedly inspected by a master technician.
To make matters worse, the finance department misled me into buying a $3,000 service package, only to later learn it doesn’t cover brake repairs, just routine maintenance (!!!). The service manager offered me 50% of the brake issues, but ... Read More Google - Mar 28, 2025
Chad is the best at helping me with my service.
Brandon made this experience so seamlessly amazing for what me and my husband are going through at the moment I couldn't have asked for a better salesman and I will recommend him to everybody and anybody I know thank you Brandon for making this experience absolutely amazing
Ms. Candice is the best !
My service advisor, Liam, was very helpful and timely in communicating with me regarding the updates on my vehicles status after dropping off for service. The other staff in the service department were all very friendly, helpful & kind as well. Honestly, I couldn't have asked for more when having an unexpected problem like that occur more than once with my vehicle. I appreciate everyone's help, tremendously! My family & I are Mercedes Benz of Plano customers for years & hope to continue to be with continued service of that manner. Thank you 🙏
My service rep, Eli Garcia, is always courteous, professional & on top of what my car needs. He stays in communication with me when I have had to leave my car there & I know exactly whats going on at all times.
The service at this location is so good and what I bought the car the process was so seamless and efficient I was really amazed impressed
All Staff was very Professional my Service Advisor Tony Young was the he very knowledgeable took care all I needed Today
Stephen Moore did a great job in selling the Mercedes. His product knowledge was great. I'll buy my next Mercedes from Stephen!
Prompt and clean service
Liam is the BEST of the BEST! He is very transparent, his communication is stellar and honestly just cares. I have a few more things to work on and he has staged it out for me. Quick service even picking up my car.. it was so easy to pay the invoice and zero surprises. On another note I don't drive the most fancy car, it's older and needed work and yet I was treated so kind and with such respect regardless of my car. It's all fixed and I couldn't be happier.
Am satisfied with the sale resp and the service. The car is running like a brand new . Am satisfied . Than you.
Our salesperson Brandon was exceptional. Found the exact GLC300 we wanted and we bought it sight-unseen. Complete sales experience was more delightful than we expected and better than the prior Mercedes dealers we have dealt with buying 2 previous Benz's in the past. Already sent Brandon referral!
Luis was awesome. Very good experience at this location.
This is my second luxury vehicle purchase, and the service and attention I received from Mercedes-Benz of Plano has completely exceeded what I received with my purchase through infinity. Lawrence King and Alex Rosas were phenomenal and insured that my satisfaction with the entire process was just that. You have earned a long time customer and will definitely be referring any clients to work with these two gentlemen in the future.
Liam, my service rep, was very accommodating and helpful with all my issues / questions.
Eric and Alexis are very friendly. They helped me buy my first Mercedes. The expensive is smooth!
Good work thank you
Always been a great experience!
Luis in service department is very rude and vey unprofessional. He has no experience of costumer service. He talk to people like he owns them . He doesn’t deserve this position at Mercedes .
Been bringing my car here for ages for service, but will never return nor will I ever purchase a car again from this dealership or any of Ewing dealers. Parts department refused to confirm a part number, which I've never seen in the industry in decades of working on vehicles. I actually buy any parts directly from the dealer whenever they are priced competitively, but never again from this dealer. Gatekeeping simple information that can be found worldwide elsewhere is an absolutely asinine way to show customers they are merely $$$ and nothing more.
Had to wait about 10-15 minutes for service staff took my keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available.
Very bad service,I was ready to trade my car with "Alex Rosas," the fianance manager. I had to wate 2 hrs, with 4 children.I was told evey minute that he would be here.guess what, he showed up 2 hrs after.When he arrived he was smirking at us, and he was talking with some bad language.i have been buying cars from this same dealership for 5 years.This is the last time i will be going to "Mercedes Plano tx."
I’ve taken my vehicle to Mercedes-Benz of Plano for service over the past couple of months and have come to love and expect the high level of quality and professionalism that the brand is known for. Unfortunately, my recent experience with their detailing service was nothing short of a disaster.
What was supposed to be an 8-hour service turned into a 48+ hour ordeal with zero updates provided. When I finally picked up my vehicle, I was shocked to find that both the interior and exterior were still visibly dirty—far from what you’d expect from a $200 professional detailing ... Read More Google - Mar 6, 2025
The Receptionist up front seemed uninterested in her job the sales man i know work on commission and they did all ask if we had questions and if anybody was helping us. Based on my interaction I would go back to purchase another vehicle. Thanks
Muy profesional su trabajo y rapidez los felicito en especial al señor Luis por su atención.
It was a happy day. Special thanks to Ben Song who helped with the whole process.
The service I received the last couple of days was as it continues to be, absolutely stellar!
Lawrence King was magnificent in showing us cars and not wasting our time. We were just assessing cars and not planning to buy yet, but Lawrence spent the time showing me all the new tech updates in the GLS and spent time with us knowing we were just assessing. By the end of the test drive, I knew I wanted this car and did not need to see any others. Everyone else we met with just as professional. I would recommend him and this dealership again hands down! Great car buying experience!
Simple, respectful process. I would purchase here again. David Thompson was straightforward and personable during the sale. Tristan in finance made the funding fun and easy without the pitchy "buy these add-ons" feel. It was a beautiful day to buy at Mercedes of Plano.
Very efficient, from the appointment to the loaner, & the service, very nice friendly competent staff.
Patrick was very professional and showed outstanding customer service. I appreciate the constant communication, thank you for working with me.
The service advisor Candice is very polite and she helped me in understanding the issues which I reported. She kept me in follow-up and gave all the status on my vehicle. I am very happy about how she treated the customer. Kudos to Candice
We are always pleased with the service we receive at Mercedes Benz of Plano. Our service advisor, Jay Henderson, goes above and beyond what you’d normally expect at a dealership. We only take our car to Mercedes Benz of Plano.
Mr. Rodriguez in service answered all my questions and was very professional. I enjoyed my experience. Taylor Wilson is also the best salesperson I have dealt with. Mercedes of Plano customer for life.
Mercedes Benz of Plano has been our dealership of choice for the past 35 years. The professionalism and knowledge is consistent throughout the dealership from service to sales and beyond.
Very good communication, and overall interaction was excellent. Loaner vehicle and customer lounge are top notch.
This place is awesome, especially Brandon, one of the salesman. I came in late on a Friday afternoon and Brandon had the car cleaned and ready for me to test drive, and then he made the purchasing process all the easier and smoother. I almost wish I lived locally to be able to service my car at this place, but would definitely recommend!
Justin Burkhardt, the service rep I worked with, was very good. Sharp, knowledgeable, and open communicator.
Very accommodating staff, professional and experienced. I’m a dedicated customer and will make my next purchase here!
They have the best service staff I have ever worked with. Would highly recommend them.
It was great working with Ryan Barone in sales to find the right car. Thank you
Extremely easy and fast transaction. Connor, my salesman was very supportive and communicative. Overall, very pleased with my purchase experience.
Lawrence King "III" provided exceptional service. He was knowledgeable, courteous and patient with us as we looked at all options available. It was very evident that he had our best interests in mind which allowed us to find our perfect vehicle. Lawrence made the experience easy and is a large reason why we are so happy with the experience at MB Plano.
Welcoming, personable and delivered with quality. I would highly recommend Mercedes-Benz of Plano for all of your driving needs.